Loading...

Support

  • All
  • Setup
  • Features
  • Troubleshooting
  • Security
  • Contact

How do I buy a license and register my organisation.

To purchase a licence and register your organisation on ApprovalPro.com.au, please follow the steps below:

Step 1: Click on “Price” in the top main navigation menu.

Step 2: Browse through the available plans and choose the one that best suits your organisation&rs...

💡 KBA# 0007
Last Updated 4th Dec 2025
Read More

How do I change the timezone for reminders and auto reports.

You can update your organisation’s timezone directly from the Client Dashboard.

The Time Zone setting controls when automated reminders, approval notifications, and scheduled reports are generated and sent. By default, the system uses AEST (Australian Eastern Standard Time), b...

💡 KBA# 0006
Last Updated 4th Dec 2025
Read More

Can I have a custom report designed.

Yes, you can. If you need a custom report tailored to your specific requirements, simply raise a support ticket through the Client Dashboard.

In your request, describe the type of report you need and any important details or data points you want included. Our support team will review your request an...

💡 KBA# 0005
Last Updated 30th Nov 2025
Read More

How do I reset my password.

To reset your password:

1. Click the Profile link in the top-right menu to access the login page.

2. On the login screen, click Did you forget your password?

3. Enter your registered email address and submit the form.

4. If the email exists in our database, y...

💡 KBA# 0004
Last Updated 4th Dec 2025
Read More

How do I log or raise a support ticket.

1. To log or raise a support ticket, first log in to your ApprovalPro account by clicking the Profile link at the top right of the main menu.

2. Next, from the client dashboard menu on the left, click Support.

3. Fill in the details of the issue you need help with and submit the support tick...

💡 KBA# 0003
Last Updated 19th Dec 2025
Read More

How do I update or change the reminders email header.

To update or change your reminder email header, log in to your ApprovalPro account and click Profile on the top right of the main menu.

From the left-hand menu, select Reminders.

Scroll down to Reminder Email Customisations, where you can upload your own email header image.<...

💡 KBA# 0002
Last Updated 30th Nov 2025
Read More

How do I update or change my reports email header.

To update or change your report’s email header, log in to your ApprovalPro account and click Profile on the top right of the main menu.

In your profile, select Reporting from the left-hand menu.

Scroll down to Reporting E-mail Customisations, where you can upload your ...

💡 KBA# 0001
Last Updated 30th Nov 2025
Read More