Our always Up-to-Date Knowledge Base
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If something changes in the platform, we update it, ensuring you always have the latest information and best guidance. This is Knowledge Base Article: #0004
Last Updated: 4th Dec 2025
Question: How do I reset my password.
To reset your password:
1. Click the Profile link in the top-right menu to access the login page.
2. On the login screen, click Did you forget your password?
3. Enter your registered email address and submit the form.
4. If the email exists in our database, you will receive a secure access link sent to your registered email address.
5. Click the link to create a new password.
For security reasons, the access link token will expire after 60 minutes, so be sure to complete the reset promptly.